Refund policy

We want you to love your order! If you're not completely satisfied, we're here to help.

Returns Please contact us within 14 days of delivery to initiate a return or report an issue with your order. Return instructions will be provided on a case-by-case basis. Items must be unused and in their original packaging to be eligible for a return.

Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

Damaged or Incorrect Items If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery with a photo of the item and your order number. We will send a replacement or issue a full refund at no additional cost to you.

Non-Returnable Items For hygiene reasons, opened hair care products are non-returnable unless they are defective or damaged upon arrival.

Contact Us To start a return or refund request, email us at [support@kateskoilsandkurls.com]. Please include your order number and a brief description of the issue.